Return and Refund Policy

Thank you for shopping at The Ordinary Bangladesh. We want you to be completely satisfied with your purchase. If you have any concerns about your order, please review our return and refund policy below.

1. Returns:

We accept returns within 3days from the date of delivery for most products, subject to the following conditions:

• The product must be in its original, unopened packaging with all seals intact.
• The product must be unused and in the same condition as when you received it.
• Certain items, such as personalized or perishable goods, are not eligible for return.

2. How to Initiate a Return:

To initiate a return, please follow these steps:

• Contact our customer support team at info@theordinarybd.com within 3days of receiving your order.
• Provide your order number, a description of the item(s) you wish to return, and the reason for the return.
• Our customer support team will provide you with further instructions on how to return the item(s).

3. Refunds:

Once we receive your returned item(s) and inspect them, we will notify you of the status of your refund. Refunds will be issued using the same method of payment used for the original purchase. Please note the following:

• Shipping fees, if applicable, are non-refundable.
• Refunds may take 3business days to process, depending on your payment provider.

4. Damaged or Defective Products:

If you receive a damaged or defective product, please contact us at [Email Address] within 3days of receiving your order. We will arrange for a replacement or refund, as applicable, and provide instructions on how to return the damaged or defective item.

5. Exchanges:

We currently do not offer exchanges for products. If you wish to exchange an item, please initiate a return as described above and place a new order for the desired item.

6. Contact Information:

For any questions or concerns related to returns and refunds, please contact us at info@theordinarybd.com

7. Changes to this Policy:

We reserve the right to update or modify this return and refund policy at any time. Changes will be posted on this page, and the “Last Updated” date will be revised accordingly.

By shopping with us, you agree to the terms and conditions outlined in this return and refund policy.

Last Updated: 9-18-2023